You could change or cancel your order prior shipping to you by emailing us at order@overthcounter.com with pointing out your order number in the subject line or else call the toll free number for the cancellation of the request. Kindly make sure to mail earlier you acquire the email containing shipping details of the order you have placed.

When the transaction is failed and amount is deducted kindly mail us with your name, email address, mobile number. Our executive will check on the server and credit back the amount to your bank within 5 to 7 working days.

As a common rule it takes 2 to 10 business days within the country and international shipping reaches the customer within 7 to 14 days of the orders placed.

If you are a registered user get log into the website and check the updated details of the profile. If you want any changes to be carried out that is also reflected in the account immediately.